Refund policy

Customers should report damaged, defective, misprinted, or incorrect items within 30 days.  

To start a return, you can contact us at ggrhm1@gmail.com. Contact us before sending any item back. If a return is approved, we’ll provide the correct return instructions


You can always contact us for any return question at ggrhm1@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Because our apparel is made to order, we do not accept returns for a change of mind or for a size or color selected incorrectly at checkout. If your item arrives damaged, defective, misprinted, or different from what you ordered, contact us within 30 days of delivery at ggrhm1@gmail.com. Please include your order number and clear photos of the issue so we can review it.

Exchanges

We do not offer exchanges for a different size or color. If you receive a damaged, defective, misprinted, or incorrect item, contact us within 30 days of delivery. After reviewing the issue, we’ll let you know whether a replacement or refund is available. Please do not send an item back unless we provide return instructions. 

Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

If you report a damaged, defective, misprinted, or incorrect item within 30 days of delivery, we’ll review your order and the photos you provide. We’ll let you know whether a replacement or refund has been approved and whether the item needs to be returned. Please do not send anything back unless we give you return instructions.

If a refund is approved, it will be issued to your original payment method. Please allow up to 10 business days for the refund to appear after it is processed; your bank or card provider may take additional time to post it. If more than 15 business days have passed since we approved your refund, contact us at ggrhm1@gmail.com.